Services
Upvance takes care of the admin work, so you can take charge of your business and focus on what really matters – innovation.
Supported for success
Tenthpin provides an ITSM (IT Service Management) tool that allows users to raise tickets, such as service requests or incident reports. This tool serves as a single point of contact for all inquiries related to the software product.
In addition to the core, Upvance provides specialized services. Depending on your needs and phase of maturity, the additional services like outsourced operational services, Data Retention and Analytics can be unlocked quickly and easily.
Excellent Biotech Software Support
The availability of the Tenthpin support team is specified in the SaaS (Software as a Service) agreement or, if applicable, the complementary support and maintenance agreement with Tenthpin. When the software is first rolled out, you will receive a manual specifically designed for using the ITSM tool. This manual will provide detailed instructions on how to raise tickets, what information you need to include to ensure efficient processing, and descriptions of other actions you can perform using the tool.
Full Service catalog included
The ITSM tool includes a service catalog, which lists all the recurring services specific to the software product. You can request these services for various requirements. A service request might involve administrative tasks that cannot be done through self-service, such as getting access to a software or making adjustments that are low-risk and frequently needed.
One platform to power up. Experience Upvance now!
Use Cases
Smarter Project Management
The all-in-all-tool that makes your day: Upvance provides efficient project management capabilities for flexible planning, budgeting and resource allocation, with a change log and historical tracking capabilities, as well as…
Purchasing intuitively done
Purchases are getting rapid and fun: Purchasing in Upvance provides an intuitive and user-friendly experience for managing the acquisition of non-GxP and non-stock goods and services, ensuring the key purchasing process steps, from creating…
Finance & Controlling re-thought
Never again a cent slipped through your fingers: Upvance’s Finance module deals with overall financial reporting and accounting, while Controlling focuses more narrowly on planning and monitoring costs. Upvance’s Finance and Controlling (FICO) offers…
My Expenses & My Timesheet
With Upvance’s powerful expense recording app, My Expenses, seamlessly integrated into your MyHome screen you have real-time tracking, intuitive categorization, and comprehensive reporting, ensuring accuracy and transparency for you and for your company.
Knowing how your Biotech gets growing:
One platform to accelerate your business